FAQ

The Refresh Package is designed for lightly worn, newer carpets with minimal to no stains. This package offers traditional carpet cleaning, perfect for regular upkeep and low-traffic areas. We start with a UV light inspection to detect any hidden spots, followed by a pre-vacuum to remove loose dirt. To protect your home, we place corner guards and red carpet runners to shield your tile and hard surfaces. We also make sure to close off your door to prevent pets from getting out and to keep any bugs from entering your home—no need to worry about leaving the front door open. We use only top-of-the-line, biodegradable chemicals that are pet-friendly, ensuring your carpets stay safe and clean. Our advanced truck-mounted carpet cleaning system and high-quality equipment guarantee an effective and thorough clean.

The Odor Eliminator Package is perfect for pet-friendly homes! We start by inspecting your carpets with UV light to detect hidden urine spots and other organic residues. Then, we vacuum the carpet thoroughly to remove any loose dirt and debris. Next, we adjust the chemicals and pre-spray the carpet, allowing the solution to dwell and break down the dirt, oils, and stains. After that, we deep scrub the carpet, working the natural, enzyme-based solution deep into the fibers. This agitation loosens trapped dirt, oils, and residue that a standard rinse would leave behind, ensuring a more thorough clean. Finally, we rinse the carpet to balance the pH, leaving your carpets softer than they were when you first bought them. Our natural enzymes not only break down urine, but also target organic materials like sweat, body oils, dead skin, and anything else brought in from outside—ensuring a deep, effective clean.

Level 3 includes everything from Level 2, with the added benefit of reapplying Scotchgard to your carpets after cleaning. Scotchgard is a carpet protection originally applied by the manufacturer when the carpets are first purchased. If not reapplied after cleaning, your carpets can experience reduced life expectancy, more wear and tear, and stains that are harder to remove. Reapplying Scotchgard helps prevent these issues by making it easier to clean up spills and stains in the future, while also maintaining the carpet’s durability. Carpet manufacturers recommend this extra step to ensure your carpets remain protected and look fresh for longer. In addition, Level 3 includes up to 10 individual spot treatments for specific stains, not limited to, but such as: • Red, blue, green, yellow, and pink dyes • Bubblegum • Makeup • Wine • Marker/Paint • Rust We use a custom-tailored kit designed to effectively treat these specific stains and restore your carpet. While we utilize the most effective solutions available, please note that some stains may be permanent due to the nature of the material or the length of time the stain has set in. Disclaimer: Some stains may be permanent.

Your carpet will remain damp for up to 24 hours after the service. We recommend placing fans in the room to help the carpet dry faster. If you would like to speed up the drying process even more, we offer a fast-drying add-on service that you can select when you book your appointment.

We do not move furniture for liability reasons. We clean best we can without moving. We recommend not putting items back down on wet carpet until it is dry.

We don't guarantee to remove every stain, but we do our best. We are IICRC certified and adjust our cleaning chemistry depending on the type of carpet and the specific needs of each customer's home.

At Swifty Cleaning, we specialize in removing even the toughest stains, including pet stains, beverage stains, and food stains. However, some stains may be more difficult to remove than others, such as paint, rust, and ink. If you have any questions about the difficulty of removing a particular stain, please contact us directly and we will be happy to answer your questions.If they can tell us what was spilt there, that will help our techs adjust chemistry to remove them.

It all depends on how much through traffic/pets are in the home but it is recommended from most carpet manufacturers every 6-12 months.

Yes, it is always recommended to vacuum your carpets prior to having them professionally cleaned. This helps to remove any surface dirt that can cause issues while cleaning. If you do not have access to a vacuum, Swifty Cleaning can provide this service for an additional fee.

If you have recently had your carpets cleaned and spots have reappeared, it is likely that the spot was only removed from the surface of the carpet and not treated deeper. We use advanced techniques to ensure that spots are treated thoroughly and the underlying cause is eliminated. We also use professional grade products to ensure that spots do not reappear. If you have had your carpets cleaned by us and spots have reappeared, please contact us and we will be happy to come back and clean the carpets again at no extra cost.

Carpet cleaning can help to reduce flea infestations, but it is not a guaranteed method of removal. To ensure complete flea removal, we recommend that you consult a professional exterminator.

Head on over to the "Booking" tab and fill out the form, once it's completed - our Swifty team member will get back to you within 24-48 hours with a quote and availability. For the most accurate quote please select the correct corresponding cleaning you’d like to be quoted for ( Regular cleaning, Deep cleaning, Move-in/Move-out cleaning) as well as questions answered to the best of your ability. We appreciate having the information to better assist you. How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.” If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”. If your home has been cleaned within the last 6 months, you should select “Pretty Dirty” If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “

A regular maintenance cleaning will typically include the following : • Bedrooms tidied up including wiping down all surfaces, making up beds, & vacuuming/mopping floors • Bathroom’s wiped down including inside and outside of the toilet bowl, shower and tubs wiped including walls and glass, mirrors, sinks, counters wiped and floors swept and moped. • The kitchens will include stove top, inside microwave and face of appliances wiped down. Spot cleaning cabinets, cleaning inside sink including faucet, Back splash spot cleaning, wipe down of all counter space and sweep and mop floors. • Common areas of the home will include dusting and wiping surfaces as well as ceiling fans if needed, removing trash from all rooms including bathrooms and kitchen and all floors vacuumed and mopped. Add-ons are optional and an extra charge for all cleanings and recommended for Deep Cleans and Move Out cleans but not necessary, add-ons include the following : Detailed baseboard cleaning - wiping of baseboards instead of dusted, recommended for those with pets to get rid of hair and dirt! Interior window cleaning - includes inside windows, sills and trims. Inside appliances - the microwave is always included, this option is for the inside of your refrigerator and/or ovens. Sweeping out garages - This is only available for empty garages Extra Organization - Light organization is already included In both regular up-keep and deep cleanings, this would be recommended if organization will take longer than 30 minutes.

A Deep cleaning will typically include the areas covered in a regular maintenance cleaning as well as the following: Baseboard dusting in all areas of the home. Detailed high to low dusting around the home including vents and fans.. Wiping down light switches, outlets, ledges on doors and spot cleaning doors and door frames. Light organization in rooms if needed. Extra scrubbing time for - Wet high traffic areas, such as kitchen/bathrooms and or anywhere that needs extra love during your deep cleaning! Add-ons are optional and an extra charge for all cleanings and recommended for Deep Cleans and Move Out cleans but not necessary, add-ons include the following : Detailed baseboard cleaning - wiping of baseboards instead of dusted, best for those with pets to get rid of hair and dirt! Interior window cleaning - includes inside windows, sills and trims. Inside appliances - the microwave is always included, this option is for the inside of your refrigerator and/or ovens. Sweeping out garages - This is only available for empty garages Extra Organization - Light organization is already included In both regular up-keep and deep cleanings, this would be recommended if organization will take longer than 30 minutes.

A typical move out will include all areas of the home included in our deep cleaning coverage plus inside cabinets and behind appliances. We know how important it is to move into a clean home or to leave a home in great condition for the next family. We recommend the inclusion of our add-ons for this cleaning for the best results if needed. Add-ons are optional and an extra charge for all cleanings and recommended for Deep Cleans and Move Out cleans but not necessary, add-ons include the following : Detailed baseboard cleaning - wiping of baseboards instead of dusted, best for those with pets to get rid of hair and dirt! Interior window cleaning - includes inside windows, sills and trims. Inside appliances - the microwave is always included, this option is for the inside of your refrigerator and/or ovens. Sweeping out garages - This is only available for empty garages.

A deep clean is recommended for all first time cleaning by Swifty Cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past.

If a cancellation is made within 24-48 hours a fee will not apply. If a cancellation is made after 24 hours prior to the cleaning a $45 fee will be applied to your invoice.

Our hours of operation are: Monday – Friday: 8am-9pm Saturday: 9am-6pm Sunday: 9am-5pm

To maintain dependability we have closed weekend hours and will only serve customers during the weekdays.

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

Cancelation fees may apply to those appointments not canceled within 24-48 hours prior to scheduled cleaning. If cancellation or reschedule is made prior no fees will apply.

We do not. Our insurance only covers our cleaners inside your home.

For the convenience of our clients we do not require you to be home when we arrive or depart. We do recommend meeting with our clients on our first time visits so we can be shown around as well as be able to build a personable relationship with our clients.

You sure can! All of our cleaners are federally and statewide background checked, insured, bonded and have detailed hands-on training with us at Swifty Cleaning. Please feel free to visit our Facebook or google pages to review our testimonials from current and past clients about our team as well!

We are! We’re currently insured, licensed in Ohio, and bonded.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

No, our customer service team will contact you for scheduling and billing.

No, our rates are calculated by the information you provide on our booking page and are not negotiable.

Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.

Tile and grout should be professionally cleaned every 6 to 12 months to maintain their appearance and prevent grime buildup.

Simply pick up items on the floor, such as rugs, plants and trash cans, as well as sweep or vacuum the area to be cleaned.

Stay off freshly cleaned tile for at least 30 minutes, and avoid getting any liquid on the floor for 24 hours if a sealant has been applied. Return furniture (with the suggested use of felt pads) and rugs to floors after 24 hours.

After tile and grout are cleaned, you may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity.

Stay off of freshly cleaned tile floors for at least 30 minutes. Avoid getting any liquid on the floor for 24 hours until the sealant cures completely if grout sealing is included as part of the service.

To keep the tile floors in your property looking their best, we recommend having them professionally cleaned every year, depending on the amount of traffic, soil and regular floor maintenance.

Tile floors are easy to clean, and we recommend using a neutral cleaning agent. Please ask us for an information about specific products.

Swifty Cleaning will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.

For a 300 square-foot area, cleaning generally takes 1 to 3 hours. If you choose to have the grout sealed by applying a urethane finish, we recommend waiting 24 hours after rinsing to apply sealer so the sealer will adhere properly. Grout sealing itself takes two to three hours. Time varies based on tile size, the amount of soil in the grout and room configuration

Professional tile and grout cleaning is way more affordable compared to the cost of replacing tile. Call today to get an estimate from Swifty Cleaning.